Privacy Policy

About this policy
Cafe Murano St James & Cafe Murano Covent Garden is committed to protecting your
privacy and ensuring that your personal information is handled in a safe and responsible
way. This policy outlines how we aim to achieve this and includes the information collected

You use our website
You make a booking on our website.
You make enquiries on our website.
Someone is interested in working with us.

Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be
directly/indirectly identified from that data. In this case, it means personal data that you give
to us via our site.
By providing your personal data, you agree that we can use your personal data in
accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.

Who are we?
Cafe Murano is a restaurant based in London.
Our registered address is:
Murano, 20 Queen Street, London, W1J 5PP.

How do we collect information from you?
We collect information from you:
when you make a booking.
when you visit a restaurant (preferences, allergies etc.).
make an enquiry.
when you sign up to marketing emails.

What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking.
We will collect this information so we can fulfil your booking request and you may dine at our

When you make a booking:
Cafe Murano collects information such as:
e-mail address (used for booking confirmation and post-dining feedback emails
billing information taken for deposits, ticketing, or holding credit card information for
use in the case of no-shows)
telephone number
company name
dietary requests
marketing preferences (whether you opt-in or opt-out)

When you dine at Cafe Murano
marketing responses
survey responses
current and past restaurant reservation details

When you access our sites:
There is “Device Information” about your computer hardware and software that is
automatically collected by Cafe Murano. This information can include:
device type (e.g. mobile, computer, laptop, tablet)
operating system
IP address
browser type
browser information (e.g., type, language, and history)
domain names
access times
referring website addresses
other data about your device to provide the services as otherwise described in this
Location information:
If you use our website, we may receive your generic location (such as city or

You may submit your CV if you’re interested in working for us to
[email protected] This information may include:
personal details
employment details
salary history
other relevant details

We will use this information to assess your application. We may also keep it in our records
for future reference. Please get in contact if you would no longer like us to hold your records
at [email protected]

How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary
to complete a booking, because you have consented to our use of your personal data (e.g.
by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and
provide you with a better service, and in particular for the following reasons:

Internal record keeping.
Send you service emails (booking confirmation and post-dining feedback).
Improve our products and services.
Send marketing communications if you have opted in to receive them.
We may use the information to customise the website according to your interests.

Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal
information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our
behalf. For example service providers (e.g. Open Table for the provision of online
bookings), third-party payment processors, and other third parties to provide our Sites and
fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
Third parties whose content appears on our Site may use third-party Cookies, as detailed
below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please
note that we do not control the activities of such third parties, nor the data they collect and
use and advise you to check the privacy policies of any such third parties.
You may choose to restrict the collection or use of your personal information at any point.
Please refer to the Your Choices section of this Privacy Policy for details.

How and where do we store data?
We only keep your personal data for as long as we need to in order to use it as described in
this privacy policy, and/or for as long as we have your permission to keep it.
For reservations taken through Open Table software, your data will only be stored in the UK
and USA

We may analyse your personal information to create a profile of your interests and
preferences so that we can contact you with information relevant to you. We may make use
of additional information about you when it is available from external sources to help us do
this effectively.

Your Choices
We will not contact you for marketing purposes by email, phone or text message unless you
have given your prior consent. We will not pass your details to any third parties for marketing
purposes unless you have expressly permitted us to. Furthermore, you can change your
marketing preferences at any time by contacting us by email at
[email protected]
You have a right to request a copy of the personal information that Cafe Murano holds about
you and have any inaccuracies corrected. Any such requests should be made to this email
address: [email protected]
You have the right to withdraw your consent to us using your personal data at any time, and
to request that we delete it. We do not keep your personal data for any longer than is
necessary in light of the reason(s) for which it was first collected.

Data security is very important to us, and to protect your data we have taken suitable
measures to safeguard and secure data collected through our Site.

Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalise your online
A cookie is a text file that is placed on your hard disk by a web page server which allows the
website to recognise you when you visit. Cookies only collect data about browsing actions
and patterns, and do not identify you as an individual.
We use cookies for the following purposes:

Authentication, personalisation and security: cookies help us verify your account and
device and determine when you log in, so we can make it easier for you to access
the services and provide the appropriate experiences and features. We also use
cookies to help prevent fraudulent use of login credentials.
Performance and analytics: cookies help us analyse how the services are being
accessed and used, and enable us to track the performance of the services. For
example, we use cookies to determine if you viewed a page or opened an email. This
helps us provide you with information that you find interesting. We also use cookies
to provide insights regarding your End Users and your sites’ performance, such as
page views, conversion rates, device information, visitor IP addresses, and referral
Third Parties: Third Party services may use cookies to help you sign into their
services from our services. We also may use third-party cookies, such as Google
Analytics, to assist with analysing performance. Any third party cookie usage is
governed by the privacy policy of the third party placing the cookie.
Opting Out: You can set your browser to not accept cookies, but this may limit your
ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how
your data is collected, stored, or used by other websites and we advise you to check the
privacy policies of any such websites before providing any data to them.

What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale
and/or the transfer of control of all or part of our business. Any personal data that you have
provided will, where it is relevant to any part of our business that is being transferred, be
transferred along with that part. The new owner or newly controlling party will, under the
terms of this Privacy Policy, be permitted to use that data only for the same purposes for
which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will be contacted
in advance and informed of the changes. When contacted you will be given the choice to
have your data deleted or withheld from the new owner or controller.

Angela Hartnett Group
We may share your information (such as meal or seating preferences and special occasions)
with other restaurants in the same Angela Hartnett group. This is to enhance the hospitality
experience that we provide you when you dine with us (such as, trying to seat you by a
window, if you previously expressed a preference for window seating) (“customised service”)
and to improve our table and shift planning.
In addition to providing you with more customised service, we may, as permitted by
applicable law, share your information with our restaurant affiliates to support operations,
such as to perform analytics, tailor marketing to you, support a loyalty program that you have
chosen to participate in, and improve services.
For more information, please feel free to contact us at: [email protected]/

Changes to this statement
Cafe Murano will occasionally update this Privacy Policy to reflect company and customer
feedback. Cafe Murano encourages you to periodically review this statement to be informed
of how Cafe Murano is protecting your information. This policy was last updated in May

Contact Information
Cafe Murano welcomes your comments regarding this Privacy Policy. If you believe that
Cafe Murano has not adhered to this Privacy Policy, please contact Chris Yates at
[email protected] We will aim to use commercially reasonable efforts to promptly
determine and remedy the problem.